Career Opportunty: Content Agent – Physical Onboarding Agent
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent.
The Job holder will be responsible for Store Creation & Partner on boarding.
Location: Nairobi
Duties / Roles
Store Creation
- Checking mails for new activation assignments.
- Working on completing the content for the activations assigned (store + menu creation)
- In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards);
- Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
Partner Onboarding
- Checking if there’s any priority in terms of onboarding
- Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
- Giving support to partners with onboarding issues (device not working, they have issues/questions with web app, credentials not working etc.) reported on all internal channels + Customer.
Responsibilities
1. Partner On-boarding
- Checking and calling one by one & scheduling trainings.
- Physical training of partners.
2. Partner On-boarding follow up
- Checking if there’s any priority in terms of on-boarding (partners already contacted and postponed the on-boarding for a given time) Monitoring all self on-boarding channels + comms channels.
3. Activation
- Enabling stores on Salesforce and admin after training the partners.
4. Menu Update
- Menu corrections/additions on Admin.
5. Support
- Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
6. Any other content-related tasks
Requirements
- Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
- Effective English written and communication skills
- Computer proficiency in MS Office, G-docs and call center equipment/software programs
- Organized and logical, willing to adapt quickly to changing policies and procedures.
- Must be able to work as part of a team in a fast-paced and pressured environment.
- Communicating effectively with both colleagues and clients and following verbal and written instructions
To Apply:
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Content Agent on the Subject line.
Candidates MUST indicate their Current and Expected salaries.