IT Assistant Job Vacancy in Nairobi, Kenya

Peace Winds Japan 

Position Title: IT Assistant

Location of activity: Within Kenya, Nairobi, East Africa

Duration: 5 Months (From September 2023 to December 2023) with possibility of extension

Direct supervisor: Head of Support Services


Peace Winds Japan (PWJ) is a Japanese Non-Governmental Organization established in 1996. PWJ has been providing humanitarian and development assistance for people affected by forced displacement and natural disasters in more than 20 countries in the world.

PWJ launched its mission in Kenya in 2012 and has been implementing projects funded by UN agencies and the government of Japan in shelter, WASH and youth development to improve living environments of refuge and host populations while promoting peaceful coexistence and self- reliance in the communities in Dadaab, Kakuma and Kalobeyei.

PWJ is UNHCR partner responsible for WASH, Warehouse, Motor vehicle Service Unit, centralized fleet and fuel management for Dadaab Refugee Operations.

Main Duties and Responsibilities: -

Technical Support

  • Provide technical support to staff members regarding hardware, software and network issues.
  • Diagnose and resolve technical problems, both in-person and remotely ensuring minimal disruption to daily operations.
  • Assist with setup, configuration and maintenance of computers, laptops, printer and other peripheral devices.
  • Conduct regular system audits to identify and rectify potential vulnerabilities or issues.

Software and Hardware Maintenance

  • Install, update and maintain operating systems, software applications, and security patches on organizational devices.
  • Perform routine maintenance tasks such as cleaning computers, troubleshooting connectivity issues, and managing software licenses.
  • Monitor hardware performance and suggest upgrades or replacements as needed

Network Support

  • Assist in the setup and maintenance of the organizations local area network (LAN) and Wi-Fi networks.
  • Troubleshoot network connectivity problems and assist in resolving internet-related issues.
  • Collaborate with the IT experts to ensure data security and compliance with the best practices.

Data Backup and Recovery;

  • Implement and manage data backup procedures to prevent data loss.
  • Assist in developing disaster recovery plans and strategies to ensure data integrity and continuity in case of emergencies.

User Training

  • Provide training to staff members on the proper use of hardware and software tools.
  • Create user-friendly documentation and guide to aid employees in resolving common IT issues independently.

Inventory Management

  • Maintain an accurate inventory of IT assets, including hardware, software licenses and peripherals.
  • Assist in procurement processes for new IT equipment and supplies.

Security and Compliance

  • Assist in implementing security protocols, including antivirus updates, firewalls and access controls.
  • Stay updated on the latest security threats and recommend measures to safeguard the PWJ’s digital assets.


  • Collaborate with the IT team and other departments to understand technology needs and devise effective solutions.
  • Participate in team meetings, brainstorming sessions, and cross-functional projects.

Required qualifications, skills and experience

  • A diploma or degree in Information Technology, Computer Science or a related field.
  • Proficiency in operating systems (Windows, MacOS) and office productivity software (Microsoft Office, Google Workspace).
  • Basic understanding of computer networks, hardware components and peripherals.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Effective communication skills, both verbal and written.
  • Ability to adapt to evolving technologies and a willingness to learn.
  • Knowledge and data backup and recovery processes is a plus.
  • Familiarity with IT security practices and protocols is advantageous.


  • English: professional fluency
  • Kiswahili: native/advanced

General Employees’ Obligations and Responsibilities

  • The Employer stipulates the right to assign the Employee any other kind of work derived from his/her specialization. In case of urgent work and such like the Employee may be requested to work overtime as well as during public and other holidays.
  • Deliver project objectives within time, resource and budget constraints.
  • Correctness and completeness of given tasks.
  • The Employee takes over the responsibility for all entrusted material or cash. The Employee is obligated to cover all damages or losses caused by his carelessness.
  • Maintain confidentiality of all information gained from employment within, not publicly.
  • Representing and upholding the values, policies and procedures of PWJ at all times.
  • Your schedule is subject to change at any time according to the organization needs.
  • Behave in a professional manner at all the times with the understanding that the public associates your behavior with PWJ.

How to apply

We are looking to recruit Kenyan national candidates only. Interested and qualified candidates are cordially invited to send a cover letter (1 page) indicating salary expectation and resume (3 pages) as one pdf document no later than 31st August 2023 to: When applying indicate the title this position on the Subject line. Due to the urgency to fill this position, shortlisting and interviews will be conducted on rolling basis.

Only shortlisted candidates will be contacted. For more information about Peace Winds Japan, please visit