Position Title: Front officer Admin
Reporting to: Administrative Manager.
Industry: Software.
Locations: Nairobi.
Gross Salary: KES 40,000- 50,000.
Job Purpose
Our client seeks to hire front officer Administrator with a proven experience as a customer care. You will be is more focused on general administrative duties and being the first point of contact for the organization whereas handling customer relations and issues related to products or services offered by the organization.
Roles & Responsibilities.
- Greet, assist, and direct visitors.
- Answer, screen, and forward incoming phone calls.
- Coordinate with various departments and provide updates or information as needed
- Manage appointment scheduling.
- Handle mail, couriers, and deliveries.
- Assist with basic administrative tasks like data entry, filing, and record-keeping.
- Handle and resolve customer complaints or queries.
- Manage customer accounts and details.
- Process orders, forms, and requests.
- Keep records of customer interactions and transactions.
- Escalate unresolved issues to the relevant departments or personnel.
- Coordinate with other departments to ensure seamless service delivery.
- Provide feedback on customer service efficiency and effectiveness
Required Qualifications and Competencies:
- Degree/Diploma in admin/communication/PR or related fields
- Proven work experience as a Front Office Representative with a background of customer care
- Must be proficient in Microsoft Office Suite (Excel, Word and Power point)
- Must be presentable with great personality
- Superior Communication skills both written and oral are required
- Ability to handle multiple projects at a time.
Interested?
Apply directly through Our Careers Page or email vacancies@gaprecruitment.co.ke
N.B. If you're emailing us directly, remember to insert in the email subject line Front Office Admin for consideration latest by Tuesday 29th August 2023