Director - Quality Services Kenya / Head of Nursing Practice Job Vacancy in Kenya

Position Title: Director - Quality Services Kenya / Head of Nursing Practice

The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an agency of the Aga Khan Development Network.

The hospital is part of a network of health facilities, which includes Hospitals and Outreach health facilities across East Africa.

The Aga Khan Hospital is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2008 certification, ISO 15189:2012 accreditation for laboratory services and is moving towards Joint Commission International Accreditation.

The Aga Khan Hospital, Kisumu has also expanded its services to Kisii, Kakamega, Kitale, Bungoma, Kericho, Busia and Homa Bay Counties.

The Hospital seeks to recruit a professional for the following position:


OVERALL RESPONSIBILITY: Responsible for providing overall leadership and direction to AKHS Mombasa and Kisumu Clusters for Quality and Patient Safety and provide leadership for Nursing / Midwifery Services. As a member of the Senior Leadership Team.

S/he will contribute to the development and implementation of Aga Khan Hospital Kisumu quality and operational strategic goals, manage resources and entrench a high-performance culture aimed at delivering quality health Care.

Key result areas

Overseeing multidisciplinary approach in quality and patient care process

  • Overseeing the clinical programmes through the Nurse In-charges
  • Implementing the strategic plan by setting realistic service goals and standardizing approaches and processes in the division, including admission and discharge practices, bed utilization and documentation
  • Developing a culture of working through multidisciplinary teams through liaising effectively with professional discipline coordinators, allied health professional staff and support staff.
  • Establishing and maintaining a culture that promotes exemplary patient care as well as foster professional and personal satisfaction for all program staff and physicians.
  • Collaborative goal setting of the direct reports (Nursing)
  • Plan staff development based on Training and Development needs.
  • Conducting performance appraisals
  • Take lead in development and review of nursing policies and procedure in accordance with international quality and safety mandate.

Performance, Quality and Patient Safety Management

  • Provide oversight for Institutional Quality management Programs including JCIA and Safe Care.
  • Implement AKHK Quality and Patient Safety Program and ensure that quality and patient safety audits are planned and conducted as per schedule in the light of AKHK Policies and JCIA standards.
  • Monitor and ensure compliance for Institutional Key Performance Indicators (KPIs) related to Quality and Patient safety.
  • Review institutional accreditation and regulatory agencies survey/quality audit findings and support development of action plans to address non-compliance.
  • Coordinate the team in quality improvement initiatives to ensure operationalization and delivery of safe and quality patient care through implementation of quality accreditation/certifications, policy, procedure & care pathways development & implementation and audits.
  • Oversee and champion the implementation of the risk management programme.
  • Monitor quality of patient care through defined clinical and service indicators and oversee the Quality and patient safety committees set.
  • Set goals and targets through the hospital wide quality and patient safety committee.
  • Monitor compliance of identified nursing clinical, administrative and process indicators through audit, point prevalence and surveillance system.
  • In collaboration with the multidisciplinary team, develop and implement patient safety programs, review and update patient education resources and standard teaching material for nursing staff and for the patients.
  • In collaboration with multidisciplinary team, actively manage and review departmental patient complaints, and identify learning from clinical incidents and near-miss adverse/sentinel events utilizing a structured framework (e.g., root-cause analysis)

Overseeing the provision of nursing services

  • Providing leadership in implementing Nursing and Professional Practice standards for nurses.
  • Implementing and overseeing evidence-based best nursing practices at AKHK.
  • Creating and implementing appropriate professional practice structures for nursing staff with appropriate monitoring indicators to provide oversight of nursing clinical quality.
  • Reviewing, revising and where necessary creating new performance standards to ascertain patient safety and clinical quality.

Developing nursing budget and ensuring budget control

  • Preparing the budgets for staff and capital budgets
  • Monitoring the budget: manpower, FTEs, BVR and overall expenditure
  • Reviewing utilization data/indicators for all clinical sites


  • Must have a Nursing from recognized University in Kenya
  • Must have a KRN/KRM/KRCHN Diploma from recognized institution in Kenya.
  • An MSc in Nursing, Business Management, Hospital Administration or any other relevant field from recognized University in Kenya will be an added advantage.
  • Must have current License from the Nursing Council of Kenya
  • S/he will have a minimum of eight (8) years working experience five (5) of which should be in a senior management position with hands on experience in matters relating to Nursing/Midwifery, and operations from a recognizable local or international Institution.
  • S/he should be a Member of the National Nurses Association of Kenya
  • S/he should have strong leadership, people management, negotiating and influencing skills with the ability to build relationships and encourage consensus and partnering at all levels.
  • In addition, s/he should be a strategic thinker with a proven capability of quickly assessing complex situations and generate astute and practical solutions.

Interested candidates are requested to email their applications with detailed curriculum vitae, names and contacts of three referees, current and expected salary via the following link on or before 8th September 2023.

Canvassing of any nature will lead to automatic disqualification.

“AKHS is concerned about the climate and environmental crises we face and is doing everything possible to reduce our own impact, encouraging others to do the same, and advancing understanding in this field. AKHS has set itself the task of getting as close to net-zero carbon operations as possible by 2030.

We expect all staff to contribute to achieving these aims in the context of their roles”.

Please note that Aga Khan Hospital Kisumu does not charge any fee at any stage of the recruitment process (application, interview, medical examination or any fee)

"Aga Khan Hospital Kisumu is an equal opportunity employer."