Operations Manager Job Vacancy in Nairobi, Kenya

Position Title: Operations Manager

Reports to: General Manager

Based at: NBO

Job Purpose: Responsible for ensuring the day-to-day supervision and provision of effective service solutions to our clients.

Responsible for overseeing the day-to-day departmental performance and compliance of your team.

Key Tasks & Responsibilities:

  • Managing a team of staff, to ensure that both departmental and individual pre-defined targets are achieved, processes are followed, and high-quality standards of service are maintained.
  • Providing assistance and advice to the staff to ensure that relevant and targets and processing is made in a timely and accurate manner.
  • Ensuring that your team work within company guidelines regarding processing time and procedures as defined
  • Providing operational support to the team to ensure the smooth flow of cargo from origin to end point.
  • Managing the acceptance of cargo in line with carrier’s requirements and load ability as directed.
  • Offering guidance and assistance to the team to ensure the Optimization and space utilization on carrier’s aircraft.
  • Build and maintain strong relationships with our suppliers, carriers, GHA’s, and service partners,
  • Ensure that the department updates all records correctly.
  • All data is captured correctly.
  • Manage the auditable process flow of documentation, internally and externally, as appropriate, ensuring that it is produced to time and handed over to the relevant parties.
  • Through knowledge of traffic trends, identify potential underutilized capacity, bottlenecks and service level issues.
  • Analysis of relevant data to monitor accurately internal and external supplier and carrier performance levels.
  • Assist with product and business development by gathering data on traffic profile and service level requirements,
  • Ensuring departmental operational coverage in conjunction with the Station Manager to ensure the seamless transition of work functions.
  • Setup and ensure operational compliance in line with customers’ expectations
  • Ensure staff are trained and proficient to fore fill customers services

Key Dimensions / Scope:

  • Supervision & Management of the day-to-day activity.
  • Interface with customers, suppliers, external authorities, staff and management.

Personal Profile:

  • The ability to work with, understand, motivate, and communicate with individuals and groups.
  • Proven Operational Management Experience
  • Technical proficiency in methods, processes, procedures, and techniques.
  • Demonstrate the ability to retain, motivate, coach and develop team members for high performance
  • Ability to handle many tasks accurately and efficiently.

How to Apply

Applications should be emailed to: nancy.akoth@datacair.com no later than Wednesday 23rd November 2022