Position Title: Operations Manager
Reports to: General Manager
Based at: NBO
Job Purpose: Responsible for ensuring the day-to-day supervision and provision of effective service solutions to our clients.
Responsible for overseeing the day-to-day departmental performance and compliance of your team.
Key Tasks & Responsibilities:
- Managing a team of staff, to ensure that both departmental and individual pre-defined targets are achieved, processes are followed, and high-quality standards of service are maintained.
- Providing assistance and advice to the staff to ensure that relevant and targets and processing is made in a timely and accurate manner.
- Ensuring that your team work within company guidelines regarding processing time and procedures as defined
- Providing operational support to the team to ensure the smooth flow of cargo from origin to end point.
- Managing the acceptance of cargo in line with carrier’s requirements and load ability as directed.
- Offering guidance and assistance to the team to ensure the Optimization and space utilization on carrier’s aircraft.
- Build and maintain strong relationships with our suppliers, carriers, GHA’s, and service partners,
- Ensure that the department updates all records correctly.
- All data is captured correctly.
- Manage the auditable process flow of documentation, internally and externally, as appropriate, ensuring that it is produced to time and handed over to the relevant parties.
- Through knowledge of traffic trends, identify potential underutilized capacity, bottlenecks and service level issues.
- Analysis of relevant data to monitor accurately internal and external supplier and carrier performance levels.
- Assist with product and business development by gathering data on traffic profile and service level requirements,
- Ensuring departmental operational coverage in conjunction with the Station Manager to ensure the seamless transition of work functions.
- Setup and ensure operational compliance in line with customers’ expectations
- Ensure staff are trained and proficient to fore fill customers services
Key Dimensions / Scope:
- Supervision & Management of the day-to-day activity.
- Interface with customers, suppliers, external authorities, staff and management.
Personal Profile:
- The ability to work with, understand, motivate, and communicate with individuals and groups.
- Proven Operational Management Experience
- Technical proficiency in methods, processes, procedures, and techniques.
- Demonstrate the ability to retain, motivate, coach and develop team members for high performance
- Ability to handle many tasks accurately and efficiently.
How to Apply
Applications should be emailed to: nancy.akoth@datacair.com no later than Wednesday 23rd November 2022