IT Support Associates Job Vacancies in Nairobi, Kenya

Position Title: IT Support Associates

Reporting to: Chief Technology Officer

Industry: IT & Logistics

Location: Nairobi

2 Positions

Salary: KES. 45,000

Job Brief: Our client is a well-established transport and logistics company specializing in haulage for local and export destinations. They seek to hire passionate and highly effective IT associates.

Roles & Responsibilities

  • UAT – User Acceptance Testing – Ensuring Logistics and & Odoo ERP Software meets internal Quality Analysis thresholds.
  • Creating and updating User stories on JIRA.
  • Automation Scripting – Writing SQL, Bash and Python scripts to automate tasks that are repeatedly run.
  • Batch Processing of seed data to the database using advanced SQL, Curl and Postman scripts.
  • Creating and updating training material for the company’s ERP on the Wiki using the WikiJS platform.
  • Creating and updating API Documentation on the git repo in GitLab.
  • Traccar & Safaricom IoT Administration and troubleshooting vehicles that have issues.
  • Outlook Administration – setting up new users, configuring shared mailboxes
  • Yeastar PABX maintenance & Yeastar Linkus administration.
  • Troubleshooting Network issues – Configuring and restarting routers and switches when needed.
  • Keeping tabs on various Tech Services’ Vendor Accounts eg. Africastalking, Twilio, Google API, SendGrid.

Must have skills and Qualifications

  • Degree in IT, Software Engineering and/or related field
  • At least 1 year of experience
  • Great interpersonal skills
  • Comfortable with Linux Operating System
  • Scripting languages: Bash, Python
  • RegEx – Regular Expressions syntax and application
  • Databases: Experience with SQL based database engines especially PostgreSQL
  • CRM Software – Ability to customized website using Drupal CRM or WordPress
  • Comfortable using git for SCM.

Nice to have skills (but not a must):

  • Knowledge of Mac OS
  • Experience doing JavaScript/Python programming


Apply directly through Our Career Page or Email your CV to

N.B. If you’re emailing us directly, remember to insert “IT Support Associate.” in the email subject line, for consideration latest by Friday 5th October 2022.