Call Centre Representative (Outbound) Job Vacancy in Naiorbi, Kenya

Positon Title: Call Centre Representative (Outbound)

Location: Upperhill, Nairobi

Our client, a savings and credit cooperative society (sacco), is looking for an experienced Call Centre Representative (Outbound) to join their growing team.

Job Summary: The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries; meeting and exceeding assigned targets and keeping customer satisfaction at the core of every decision and behaviour.

Key responsibilities and duties:

  • Meet personal/team qualitative and quantitative targets
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in a comprehensible way
  • Frequently attend trainings to improve knowledge and performance level

Key competencies

  • Track record of over-achieving quota
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Deadline: Interested parties should send their online applications on or before 16th September 2022

Correspondence: Detailed CV to be submitted online at

We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.