Directline Assurance
We are looking for a motivated and qualified professional to fill the position of Business Development Officer
Overall Purpose of the Job: The role holder will be responsible for managing and growing relationships with brokers in order to grow business through the development of strong relationships and partnerships.
Key Roles and Responsibilities
- Developing and implementing channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers;
- Accountable for managing the channels and maximizing performance as well as profitability. This includes attracting, aligning, motivating, developing and retaining a team with the competencies to meet present and future goals;
- Developing strategies for driving and managing cross-sell of all products and services through broker channels;
- Accountable for regular client Integration meetings across geographies and segments to drive cross-sell;
- Developing and meeting cross-sell targets;
- Identifying, building, and strengthening lasting business relationships with existing and prospective brokers to achieve performance targets;
- Exploring opportunities presented by the market and compiling market intelligence statistics, to enhance planning and product development in order to attract new business
- Processing quotations and tenders competitively, by compiling and availing the required documentation on time;
- Resolving and/or redirecting customer queries and complaints promptly and satisfactorily;
- Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations
Person Specifications
Academic Qualifications
- Bachelor’s degree in Business Administration/Marketing/Insurance or its equivalent from an institution recognized by Commission for Higher Education
Professional Qualifications
- Certification in AIIK or ACII or its equivalent from a recognized institution
- Member of AIIK or a relevant professional body
Experience
- Minimum 5 years’ relevant experience in the insurance or banking industry.
Skills and Attributes
- Excellent communication and interpersonal skills;
- Strong people-management skills;
- Good networking and presentation skills;
- Excellent planning and organization skills;
- Excellent problem solving and decision making skills;
- Knowledgeable with industry’s rules and regulations; and
- Results driven and customer focused.
- Business/Department strategy formulation and execution
- Knowledge of underwriting processes, procedures and concepts including claims
- Understanding of insurance operations and concepts
Application Instructions
If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic / professional qualifications, experience, skills & attributes) listed above.
Applications that do not conform to the Application Instructions will not be considered.
Kindly send your application documents to human.resource@directline.co.ke to reach us on or before 5.00pm Thursday, 11th August 2022.