Directline Assurance Business Development Officer Job Vacancy in Kenya

Directline Assurance

We are looking for a motivated and qualified professional to fill the position of Business Development Officer

Overall Purpose of the Job: The role holder will be responsible for managing and growing relationships with brokers in order to grow business through the development of strong relationships and partnerships.

Key Roles and Responsibilities

  • Developing and implementing channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers;
  • Accountable for managing the channels and maximizing performance as well as profitability. This includes attracting, aligning, motivating, developing and retaining a team with the competencies to meet present and future goals;
  • Developing strategies for driving and managing cross-sell of all products and services through broker channels;
  • Accountable for regular client Integration meetings across geographies and segments to drive cross-sell;
  • Developing and meeting cross-sell targets;
  • Identifying, building, and strengthening lasting business relationships with existing and prospective brokers to achieve performance targets;
  • Exploring opportunities presented by the market and compiling market intelligence statistics, to enhance planning and product development in order to attract new business
  • Processing quotations and tenders competitively, by compiling and availing the required documentation on time;
  • Resolving and/or redirecting customer queries and complaints promptly and satisfactorily;
  • Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations

Person Specifications

Academic Qualifications

  • Bachelor’s degree in Business Administration/Marketing/Insurance or its equivalent from an institution recognized by Commission for Higher Education

Professional Qualifications

  • Certification in AIIK or ACII or its equivalent from a recognized institution
  • Member of AIIK or a relevant professional body


  • Minimum 5 years’ relevant experience in the insurance or banking industry.

Skills and Attributes

  • Excellent communication and interpersonal skills;
  • Strong people-management skills;
  • Good networking and presentation skills;
  • Excellent planning and organization skills;
  • Excellent problem solving and decision making skills;
  • Knowledgeable with industry’s rules and regulations; and
  • Results driven and customer focused.
  • Business/Department strategy formulation and execution
  • Knowledge of underwriting processes, procedures and concepts including claims
  • Understanding of insurance operations and concepts

Application Instructions

If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic / professional qualifications, experience, skills & attributes) listed above.

Applications that do not conform to the Application Instructions will not be considered.

Kindly send your application documents to to reach us on or before 5.00pm Thursday, 11th August 2022.