Kilimall Shop Operations Assistant Job Vacancy in Nairobi, Kenya


Career Opportunity: Shop Operations Assistant

Location: Nairobi

Starting Date: Immediately

Who are we?

Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming the No.1 E-commerce platform in Africa.

Kilimall serves a retail customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the
retail process; order delivery-tracking, dedicated customer service support, and many other premium

We invite you to be part of our team by submitting your application to the following role bases in Nairobi.

Shop Operations Assistant

We are looking for outstanding candidates to apply for a vacant position in the capacity of Shop Operations Assistant, in our Shop Operation Department.

As a Shop Operations Assistant, your roll will entail;


1. Responsible for SOP store sales and profits

2. Maintaining good relationship with vendors by maintaining competitive prices and stock stability.

3. Provide exceptional customer service and resolve customer complains.

4. Communicate, execute, and manage e-marketing plans in cooperation with other team members.

5. Use different e-marketing channels such as social media (Facebook/Twitter) and search engine

6. Assisting process daily orders and after sale application.

7. Manage store operational issues, including joining into campaign, physical inventories, price changes, etc.

8. Verification of vendor payment amount.

Who are you?

Required Skills and Competencies:

  • Minimum of a Bachelor’s degree in any related course.
  • Relevant experience in purchasing and resource development is preferred
  • Highly motivated, entrepreneurial, self-starter
  • Proactive and a strong sense of responsibility and ability to work independently
  • Organized with an ability to work under pressure
  • A proven record of effective acquisition of customers traffic.
  • Stakeholder and relationship management skills.
  • Data analysis skills
  • Creative, analytical, able to find simple solutions to complex problems
  • Outstanding communication skills, both written and verbal

Are you interested in this position and do you meet the minimum requirements?

Apply by sending an email with your CV and a convincing cover letter to clearly stating the subject heading “SHOP OPERATIONS ASSISTANT” by 19th July 2022.

Kindly also state your current and expected remuneration in your CV.

Due to the high volume of applications received only shortlisted candidates will be contacted.