Mercy Corps Global Director, Learning & Leadership Development Job Vacancy in Kenya

Mercy Corps

Career Opportunity: Global Director, Learning & Leadership Development – People Team

Human Resources & Talent Acquisition Anywhere, United States

Location: Remote in the US, UK, or Kenya

Position Status: Full-time, Exempt, Regular

Salary level: The starting salary for this role will be $91,000 USD Annually for US-based staff. To be locally benchmarked if based outside of the US.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong.

We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Team

The People Team ensures that Mercy Corps has the resources, systems, culture and support in place to drive an ambitious global mission while ensuring our individual team members thrive.

The People Team seeks to foster and achieve fulfilled, equitable, inclusive, diverse, and high performing global teams.

We do this through recruiting and retaining the best global talent and shaping this talent into our future leaders through equitable development opportunities, and then by driving strategic partnership at all levels of the organization.

We steward the organizational culture through our systems, structure, and processes and align conversations around diversity, equity, and inclusion, wellbeing, total rewards, learning & leadership development; and connect all of this to our core operations and overall mission.

The Position

As Director of Learning and Leadership Development you will drive Mercy Corps’ learning experiences from strategy through execution. You will work with organizational leaders to build Mercy Corps as a learning organization while ensuring initiatives identify, assess and enable individual and team development and growth across Mercy Corps.

You will manage a well positioned leadership development team and expand the learning function to ensure a coherent learning and growth experience for Mercy Corps team members. You will execute on the shift to virtual/hybrid learning, delivering learning in a transforming culture that prioritizes programmatic impact and individual growth. This high-value work will have a clear and lasting impact on Mercy Corps’ culture and business success.

What You Will Do – Responsibilities

Develop and implement an overarching strategy and vision for individual, team and organizational learning at Mercy Corps with close interdepartmental collaboration.

Oversee the delivery of learning and leadership development experiences for Mercy Corps team members – creating an impactful suite of ongoing learning experiences using relevant research and a variety of mediums to drive agency learning goals.

Partner across teams to ensure learning strategy and initiatives focus on building leadership capacity and contribute to career pathways for team members at all levels.

Oversee a cross departmental learning working group to identify opportunities for collaboration and synergy across agency learning and training initiatives.

Integrate learning and leadership development across the entire team member lifecycle from onboarding, coaching, performance management and talent movement.

Coordinate across multiple teams and platforms to ensure effectiveness of learning technologies across Mercy Corps in partnership with the People Systems and Analytics team.

Increase adoption of current leadership programs and learning engagements, innovate to improve learner experience and ensure the right content is delivered to the right learner, at the right time, in the right format.

Leverage innovative and scalable approaches to learning and leadership development to ensure that we are keeping diverse team members at the core and are making equitable and measurable impact.

Redefine coaching and mentorship initiatives at Mercy Corps with a clear strategy and equitable approach to ensure leaders have the right supports in place to strive and grow.

Identify new opportunities to expand current learning and leadership offerings through consulting global stakeholders, strategic business needs and ensuring principles of equity and inclusion are at the forefront.

Define measurement framework and performance indicators to reflect and adapt

Lead the integration learning and leadership development at Mercy Corps to identify pathways for team members to reach their potential and for the organization to reflect, adapt and evolve.

Personal Leadership

Lead an experienced team of learning and leadership collaborators that develop and facilitate programs, initiatives and solutions globally.

Recruit and develop the capacity of the Learning and Leadership Development team with a deep understanding of their roles and ensuring opportunities for growth and career development.

Collaborate with People Team Leadership to ensure integration, collaboration and healthy team dynamics across the People Team.

In partnership with Senior Director, oversee an operational budget to support effective use of resources.
Model a culture of integrity by maintaining high ethical standards and treating people with respect and dignity

Nurture Mercy Corps’ culture by promoting the development and advancement of ideas allowing for new and unique approaches to problem-solving

Role model, create and sustain a diverse and inclusive work culture where all team members are supported and can thrive

Consistently demonstrate flexibility, resilience, and ability to maintain positive relationships and composure, even under challenging or difficult circumstances.

Who you are – Qualifications & Transferable Skills

  • 7+ years of experience in leadership roles focused on learning and/or leadership development.
  • A BA/S or equivalent (MBA, Human Resources, Learning, Leadership, etc.).
  • Deep knowledge of how people learn/change behaviors and how to deliver large-scale programs and interventions.
  • Proven expertise in using data to inform decisions on effectiveness of development experiences – and an understanding of what creates both learning and behavior change resulting in measurable improvement.
  • Experience using technology to curate and deliver high-impact learning.
  • Demonstrated ability to partner and collaborate across the organization, with external partners and with vendors to deliver successful learning and leadership development experiences.
  • A leader who thrives in a transforming environment, ambiguity and building effective solutions that scale and work through in person and remote environments.
  • A design thinker, who is passionate about helping people learn and grow, at all levels.
  • Data-centric and able to leverage relevant research to design and deliver impactful learning experiences.
  • A clear, and consistent communicator with strong leadership, vision and management capabilities.
  • System thinking skills, with the ability to integrate the overall learner experience across content domains and systems
  • Proven track record of streamlining and automating processes to create greater efficiencies
  • Able to build and develop teams as well as work in a matrixed environment
  • Ability to own a variety of projects in a fast-paced environment
  • Strong analytical skills and ability to interrupt data to drive outcomes

Success Factors

This role requires someone who is an avid learner, self-directed, innovative and action orientated.

They will have the ability to work independently while collaborating closely across a wide variety of internal and external stakeholders.

Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be a team player across people initiatives.

The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, and the ability to be flexible in an evolving matrixed environment.

Living Conditions / Environmental Conditions

This position can be based remotely in the US, UK, or Kenya. It requires minimal international travel in support of Mercy Corps programs, though up to 10% travel domestically can be expected. This position may be asked to travel on occasion with little notice.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together.

Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.

We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.

We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme.

We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members.

You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.

Apply online at

Closing Date: 27th May 2022