Kanyimbo Hospital Front Office In-Charge Job Vacancy in Kenya

Kanyimbo Hospital Ltd (KHL) is a privately incorporated company, registered in 2020 and located within the Kisii municipality.

It is a 52-bed multi-specialty hospital, aiming at delivering community-centric value-add, advanced, and super-specialized medical services.

We are currently seeking for qualified and dedicated candidates to fill the following positions;

Position Title: Front Office In-Charge

Positions: 1

Main Responsibility: The main purpose is to ensure the Reception area is professionally managed at all times and that all visitors, patients and clients are accorded immediate service.

Key Responsibilities

  • Ensures that the Reception has the required resources to serve the clients efficiently and effectively such as stationery
  • Offer overall leadership to all the receptionists.
  • Maintaining proper patient /client records depending on the designated department /branch.
  • Ensure that all the procedures /systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, Cash payers, and Credit /insurance clients.
  • Ensure proper patient registration per the defined protocols
  • Ensure accurate billing and timely finalization of invoices
  • Ensure proper cash handling as per defined protocols
  • Ensure that all incoming telephone calls are directed/ transferred to the respective departments /offices.
  • Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
  • Ensure that all incidents are reported
  • Any other duty as assigned by the supervisor in line with the job description.

Job Requirements

  • Diploma in Health Records, Business Administration, or any other relevant course.
  • Must be computer literate
  • Excellent communication and interpersonal skills.
  • Organized and resourceful.
  • Customer-focused.
  • Active listener.

Application Instructions

Interested candidates to email their cover letter and detailed curriculum vitae ONLY; including names and contacts of three references, to info@kanyimbohospital.com on or before 19th August 2022.

The email subject line MUST include the position title being applied for e.g., “NURSE”

Canvassing of any nature will lead to automatic disqualification.

Kanyimbo Hospital Limited is an Equal Opportunity Employer