National Bank Manager Amanah Retail Sales Job Vacancy in Kenya

National Bank – A Subsidiary of KCB Group Plc.

Career Opportunity: Manager Amanah Retail Sales

Job Ref No. HR/037/2022

Available Position/s: 1

Division: Retail Banking

Location: Head Office

Reporting to: Senior Manager – Islamic Sales

Position Scope: The overall responsibility of this role is to achieve business growth objective by acquisition of Islamic Banking products within the assigned Amanah Retail Portfolio.

The role holder will also be required to develop and implement appropriate strategies to support customer growth, retention and business profitability among others.

Key Responsibilities:

  • Implement the Amanah Retail business strategy in line with the Bank’s overall strategy and business growth plan.
  • To promote active utilisation of the Bank’s Credit facilities to existing and potential Amanah Retail clients.
  • Effectively manage and grow the wallet share by harnessing relationships with existing Islamic
  • Banking clients and bringing aboard new relationships so as to ensure business growth and sustainability.
  • To ensure continuous improvement of customer experience and implement effective retention strategies for customers within Islamic Banking Retail portfolio.
  • Support in training and awareness of Amanah Retail Banking Products, Policy and Procedures within the Business Development teams
  • Organize and coordinate sales activations to ensure business growth of Amanah Retail Banking casa accounts, assets, revenue and deposits.
  • Work closely stakeholders in Branch Management and Credit teams to increase market share of the Amanah Retail Banking segment through customer numbers, products, service, revenue while proactively reducing the non-performing loan book.
  • Drive sales through effective leadership and performance management process within the Amanah personal segment for staff assigned to work with.
  • Provide advisory to the Bank on personal banking market analysis and segmentation with regards to products, credit risk evaluation processes, loan monitoring, collections and debt recovery procedures.
  • In liaison with the relevant stakeholders, ensure quality portfolio by effective identification of risks and mitigations.
  • Ensure appropriate resource allocation to ensure delivery of business while managing costs during the day to day operations
  • Manage customer feedback on application’s feedback.
  • Make appropriate recommendations for cases presented to the Credit and other relevant approval Committees/ units.
  • Ensure compliance with Bank’s Credit Policy, risk requirements and relevant legislation.
  • Ensure compliance with Shariah laws and other relevant regulatory requirements
  • Regularly monitor all performing accounts within the assigned portfolio and pick the non performing for appropriate action.
  • Maintain and evaluate quality of Loans to ensure compliance with all the relevant lending guidelines.
  • Support and coordinate post disbursement loan monitoring through loan clients visits through the asset’s lifecycle to ensure full repayments
  • Provide support to branches on loan recovery for the assigned portfolio.

Education, Professional Qualifications, Experience & Skills

  • Bachelor’s Degree from a recognized University.
  • Three (3) years’ experience in sales/relationship management
  • Experience on Credit analysis
  • Excellent marketing and presentation skills
  • Excellent communication and negotiation skills
  • Superior problem-solving, report writing and analytical ability.
  • Strong knowledge of Business banking products, services, procedures, and related requirements.
  • Experience in product development and roll out, partner relations and change management.
  • Strong time management skills – the ability to prioritize and handle multiple tasks within strict time frames within a fast-paced environment.
  • The ability to build strong relationships with team members, company management and clients.

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: by Wednesday, 6th July 2022.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.